Shipping policy
Shipping Policy
Shipping Information
We are committed to delivering your luxurious Mongolian cashmere products in a timely and secure manner. Below, you’ll find details about our shipping process.
Shipping Options & Rates
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Standard Shipping (Domestic):
- Delivery Time: 5–7 business days
- Rate: Free for all orders
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Express Shipping (Domestic):
- Delivery Time: 2–3 business days
- Rate: $25
Order Processing
- Orders are processed within 2–3 business days (excluding weekends and holidays).
- You’ll receive a confirmation email with tracking details once your order has shipped.
Shipping Restrictions
- We currently do not ship to P.O. boxes or APO/FPO addresses.
- International customers are responsible for any customs duties, taxes, or import fees required by their country.
Lost or Delayed Packages
If your package is delayed or lost, please contact us. We’ll work with the courier to resolve the issue promptly.
Questions?
For further assistance visit our contact us page.